Policies
Each session includes one reshoot and two graphic revisions. We only carry out reshoots if we did not follow your instructions. Clear communications are very important to us. If we come back and ask questions after receiving your project or assignment, it is because we like to get everything right from the start.
As far as edits go, we only communicate them via email. If you need to ask us to edit, please send any instructions by email.
Revisions for reshoots are available for up to four days after delivery. Retouching revisions are available for a time period of 10 days from the delivery date of the images.
Free revisions include photos that did not follow instructions such as the requested angles. Color matching issues and image size reductions. We also offer free revisions for size, colors, opacity, and reflections.
Paid Revisions:
- Changes of angles
- Layout, compositions, and props
- Expired client timeline
- Flatlay shooting or other change of shooting style
- Retouching style
- Reflection style
- Change from studio sets to lifestyle
If you gave us creative control and then want the images changed, we reserve the right to charge for this.
Top Tip: Be as clear as possible when you first send the project to us.
If we don’t follow your instructions, or you are not 100% happy with the end result, you can contact us up to 30 days after receiving the image delivery. The first thing we will do is to do the best we can to put it right.
Product photography is really a special request service. This means that after the timeline window is closed, refunds are not available. If you are not happy, it is important that you tell us as soon as possible.
When instructions have been followed correctly, we believe we are done our job right and followed your instructions. You have had the opportunity to review and approve samples. Your order should be good and up to your specifications.
If you have a very large order, we call them bulk orders, you can always request one item to be shot for free.
When it comes to guidelines, be on point and provide us with as much information relevant to the session as possible. If you are not sure or would like ideas, please do not hesitate to contact us. We are happy to explain or help you come up with ideas. The more information we have, the better. It is as simple as that.
These are the conditions we would consider issuing a refund:
- You never used the images for which you are requesting a refund. If the images have been used, we would not consider issuing a refund.
- The order was completed more than 30 days ago.
- Refunds are not issued when the images have been used.
- We do not refund orders over $300. Instead, we do our best to create the images you want.
How long do refunds take? Once we have identified and processed a refund, it may take additional time to get to you. Credit card refunds take 3 – 5 days. Debit cards can take up to 10 business days to refund. PayPal takes 3 – 5 business days.
We pay attention to our work, and refunds are seldom called for. But just like with everything else in life, we appreciate things may go wrong. However, we would appreciate it if you allowed us to put things right instead. We think that is better for you and for us.
Just like other businesses, we have general policies we like to follow. We call them our studio policies.
One of the most important of our studio policies is to create a better understanding of product photography and how it can help your business.
The ordering process is important to us. We have put together a unique order form which makes it easy for clients to order from us. It has plenty of space for additional information.
We are approachable. If you need advice or creative guidance, we are only a phone call or an email away. Lots of questions are answered in our FAQ, but we know unique case scenarios occur. When you need to contact us, don’t hesitate to do so.
When guidance and advice are not provided, the photographer reasonable for the session will use his or her own creative experience. So far, none of our clients has been disappointed with our creative ideas.
A photograph normally starts in the mind. It is not always easy to transfer ideas from the creative part of our brain to an order form. If you like, you can create a sample image. Using a smartphone is absolutely fine. It will give us an idea of what end result you need for your product.
Asking for a quote or estimate is absolutely fine. Bulk orders are one of our premier services. As a product photography studio, we produce a lot of bulk orders
We can’t accept responsibility for damaged parcels or products lost in transit. When you send your products to us, please make sure you use a responsible shipping and delivery service.